Clients trust us to deliver the competitor and customer insight that drives their product and pricing actions. Every day we process and report on millions of data points across the world for global retailers and leading manufacturers, improving their competitiveness and distribution.
Competitor Monitor worked closely with Keter to understand the impact consumer reviews had on market pricing for their products.
Keter is one of the world's leading manufacturers and marketers of household and garden products. A one-stop-shop for plastic storage, organization products and furniture, they are a truly global enterprise with a wide range of products that are sold in over 90 countries worldwide and annual sales over $1 billion.
With an extensive product portfolio, Keter aims to maximize the consumer experience through insight driven innovation and by offering a wide range of attractive and functional household and DIY products. Central to this insight approach is a need to understand consumer views of their products and the impact perception has on retail pricing across the globe.
Competitor Monitor helped Keter to map over 30 of their key online distribution channels, checking the retail pricing of their products across the world. For the first time, this provided Keter with a complete view of distributor pricing on a daily basis, allowing them to understand changes in their markets.
At the same time, all of the key consumer review sites were mapped and a daily feed of comments and star ratings for all their products collected. Again for the first time providing Keter with a complete view of consumer perception and product performance.
All this data was delivered in a simple to use web based application, including a management dashboard, analysis tools and reporting suite. The application makes it easy for product and pricing managers at Keter to engage with the data and draw insights from pricing and review information, allowing them to take the right action to improve customer experiences and maintain retail pricing.